ITHUB Helpdesk

Dashboard

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New
0
Open
0
In Progress
0
Test
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Deployed
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Closed
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Total Active — everything not closed

Waiting Per Person

Assigned To Tickets Waiting Average time held Longest held

All Active Tickets — Waiting Details

# Customer Topic Status Waiting On Created By Waiting For

All Tickets

# Customer Topic Type Status Phase Awaiting Created By Created Replies Updated

Submit New Ticket

ITHUB works working days, Dutch office hours. Your ticket is logged straight away and picked up from there; work that costs time is estimated first and agreed with the project owner before it starts.
Required. It is what tells us whether something is broken, or working as built but different from what you had in mind. This is not about when you need it — timing is planning, and that is agreed separately.

Manage Users

NameEmailCustomerRoleCreatedLast signed in

Monthly report

Settings

Customers

Each customer sees only its own tickets and people. The project owner approves what gets built and sees the estimates for that customer. Hypercare dates are optional: without them every ticket is normal service.

NameProject ownerHypercare fromtoActiveUsers / tickets
Shown when a ticket is raised, so nobody has to guess when it will be looked at.
After delivery to test, this is how long there is to reject the work with a concrete finding. Nothing rejected within the window counts as accepted. Invoicing follows delivery, not acceptance.
Decides which hours count as billable in the monthly report.

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